FAQ
Answers to all questions about deposits, withdrawals and accounts at tk1971
From depositing and withdrawing money to device issues, VIP cashback and account management — the most frequently asked questions by tk1971 members are answered here in plain language. Whether you are new or an existing member, you will find the information you need.
120%
Welcome Bonus
৳300
Minimum Deposit
24/7
Live Support
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Deposit Questions
How to make a deposit
The balance usually updates within a few minutes of a deposit. If the money has not appeared after 5 minutes, save the transaction ID or screenshot from your payment app and send it to tk1971's 24/7 live chat. The support team generally resolves the issue quickly. Bank transfers may take a little longer.
tk1971 does not charge any separate fee on deposits from the platform's side. However, payment methods such as bKash, Nagad, Rocket or Upay may apply their own service charges according to the respective operator's rules — you can check those in the payment app. Full details are available on the Terms and Conditions page.
After logging in to tk1971, go to the Deposit section and select bKash. Send money to the designated number and enter the transaction ID in the required field. The minimum deposit is ৳300. Use a personal bKash account and make sure the name matches your tk1971 account. If you run into any issue, contact live chat.
Yes, Nagad is one of the supported payment methods at tk1971. On the deposit page, select Nagad, send money to the number shown, and provide the transaction ID as the reference. The minimum deposit is ৳300. Use a Nagad account registered in your own name to avoid any complications with withdrawals later.
The minimum deposit on all payment methods at tk1971 is ৳300. Depositing this amount lets you start playing slot games and any other section. A 120% bonus is available on the first deposit, up to a maximum of ৳15,000 — so a ৳300 deposit adds ৳360 as a bonus.
Devices and Technology
Device and Technical Issues
tk1971 works on all types of devices — Android and iOS smartphones, tablets and desktops. You can access the website directly from modern browsers such as Chrome, Firefox or Safari. Apps for Android and iOS are also available and must be obtained through the official channel.
If the connection drops, the ongoing round is usually completed server-side, so the result is safe. You can return to your session once reconnected. If there is any issue in a live casino game, check the table history or game log, and contact tk1971 live support if the problem persists.
Yes, the tk1971 website is optimised for mobile. The site loads well in Chrome or Firefox, and slots, live casino and sports betting all work the same on every device. For a faster experience, you may use the app, which is available through the official channel.
First, clear your browser's cache and cookies. In Chrome this can be done from Settings → Privacy and Security → Clear browsing data. Then reload the page. If the problem continues, try a different browser or device. If there is a technical issue on the tk1971 site, contact live chat for a quick resolution.
The tk1971 Android and iOS apps are available through the official channel. Full details about the app are on the tk1971 App page. Always use the official source rather than downloading from any third-party site or app store, as unofficial sources can pose security risks.
Membership
Member Account Management
To change personal details on your account, contact tk1971 live support directly. Some proof may be required for verification, such as a national ID or the information provided at registration. For security reasons, certain changes may be restricted.
To log in to tk1971 from a new device, simply enter your username and password. An OTP verification may be requested for security. To keep your account secure, use a strong password and remember to log out if you use a public device.
Entering the wrong password multiple times may temporarily lock the account for security reasons. Clear your browser cache and try again. If the problem continues, use the "Forgot password?" option or contact tk1971 live chat. The support team can assist in both Bengali and English.
On the tk1971 login page, click the "Forgot password?" link. Enter your registered email or mobile number and an OTP will be sent. After verifying the OTP, set a new password. Using uppercase letters, numbers and special characters in your password will keep your account more secure.
VIP
VIP Program and Cashback
tk1971 VIP program members receive weekly cashback, with the rate increasing by tier from Bronze to Platinum. Higher-tier members also enjoy priority support and special offers. Cashback is calculated based on the net loss for that week.
Weekly cashback is calculated on the net loss for that week — total bets minus total winnings. For example: a Gold tier member with a net loss of ৳20,000 in a week would receive ৳20,000 × 1.1% = ৳220 cashback. Platinum members receive cashback at the highest rate of 1.5%.
VIP tiers increase through regular betting activity. The more active you are, the faster you can move up. Starting from Bronze, you can progress through Silver, Gold and up to the highest level, Platinum. The cashback rate increases at each tier.
tk1971 has 4 VIP tiers in total: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; Gold — up to 1.1%; and Platinum — up to 1.5%. Cashback depends on that week's net loss and is credited regularly like a bonus.
Withdrawals
How to withdraw money
Yes, to withdraw at tk1971 you must use a payment account (bKash, Nagad, Rocket or Upay) registered in your own name — the same name used to open the tk1971 account. Withdrawing to someone else's wallet is not allowed. This is part of the security and KYC verification process.
Winnings from a bonus must meet the wagering requirement before withdrawal. For the welcome bonus, the bonus amount must be wagered 10 times. For example: if a ৳1,000 deposit earns a ৳1,200 bonus, the total wagering required is ৳1,200 × 10 = ৳12,000. Withdrawal is possible once the requirement is met. Read the Terms and Conditions for full details.
Withdrawals at tk1971 are generally processed within 5 to 30 minutes. This timeframe applies at night and on holidays too, as the support and payment systems run 24/7. However, bank transfers may take a little longer depending on the bank's operating hours.
The minimum withdrawal amount at tk1971 is ৳1,000. This limit is the same across all methods — bKash, Nagad, Rocket, Upay and bank transfer. Before submitting a withdrawal request, make sure your balance is sufficient and any bonus wagering requirements have been met.
A bKash withdrawal is usually completed within 5 to 30 minutes. Once the withdrawal request is approved, the money goes directly to your bKash wallet. If it has not arrived after 30 minutes, contact tk1971 live chat with your transaction ID.
Still have questions?
If you could not find the answer to your question on this FAQ page, contact the tk1971 support team directly. Our team is ready to help in both Bengali and English.
24/7 Live Chat
Talk to us directly at any time through the live chat option on the site. Responses are generally very quick.
Email Support
To write to us by email: [email protected] — send a detailed description of your issue along with any screenshots.
Responsible Gaming
tk1971 is for members aged 21 and above. Read the Responsible Gaming page to stay informed about safe betting.